How To Return

We ask you to please return your items within 14 days of receiving your order.

To return an item(s) to us, we request that your package includes a copy of your invoice.

 

Items must be returned in the original packaging, with the tags still attached. We're unable to accept returns for any pierced jewellery, cosmetics or perfume where the cellophane packaging has been removed, or any underwear or swimwear where the hygiene seal has been removed.

Please include your invoice inside the return and send to:

 

Bowler and Betty

52 Fossgate

York

YO1 9TF

United Kingdom

 

We suggest to send your return tracked. and retain your receipt as your proof. Should any returned parcel be lost, this can be used to lodge your claim to the courier company. Please be reminded that for a lost parcel you need to lodge your claim with your nominated postal service, Bowler and Betty will not be obligated to deal with this.

You are responsible for the cost of the return postage, which is non-refundable.

Items bought in the shop must be returned to the shop for exchange or credit within 60 days of purchase.  We do not offer mail order returns for items purchased in store.  

Sale items bought instore are non-returnable.  

All items can be tried on in our Covid Safe changing rooms.